Training Policies
Some very important things you should know before you schedule training sessions with me.
Consulting & Mentoring Packages:
- All consulting/mentoring sessions (both online and in-person for those in the city of Seattle), are 90 minutes each.
- Unless special arrangements have been made, I only provide sessions Monday – Friday, between 10am – 5pm PST.
- All cancellations must be made at least 24 hours prior to each training session or you will be charged for the full, scheduled training session.
- A travel free will be charged for each consulting/mentoring session outside the city of Seattle, WA. (Online training sessions are exempt.)
- Consulting and mentoring packages require pre-payment for each month. Payment can be made via check, Visa, Mastercard, American Express, Discover, or PayPal.
- A $35 fee will be charged for all checks returned for insufficient funds.
On-site Group Training:
- All on-site group trainings are scheduled as half day (3 hours) or full day (6 hours) sessions.
- Unless special arrangements have been made, I only provide on-site group training sessions Monday – Friday, between 9am – 5pm PST.
- A 50% deposit for all on-site group training must be paid at least 10 full business days prior to the start date of the training. The remaining 50% is due at the completion of the training.
- A $35 fee will be charged for all checks returned for insufficient funds.
On-site Group Training Cancellation Policy:
- All on-site group training cancellations must be made at least 10 full business days prior to the scheduled training date, at which time, 95% of the client’s deposit will be refunded. The non-refundable 5% of the deposit covers processing and non-refundable travel expenses.
- For all on-site group training cancellations made with 5 – 9 full business days notice, the client will be invoiced for 50% of the training fees and all non-refundable travel expenses.
- For all on-site group training cancellations made with less than 5 full business days, the clients will be invoiced for 100% of the training fees and all non-refundable travel expenses.
On-site Group Training Rescheduling Policy:
- 10 full business days notice is required for all on-site training client rescheduling requests. All costs incurred for rescheduling the training will be at the client’s expense, including, but not limited to, airfare/railfare itinerary changes and accommodations changes. If rescheduling is requested by the client without the required notice, the cancellation policy is in effect.
If you have any questions regarding these policies, please contact me.