Some very important things you should know before you schedule training sessions with me.
1:1 Training (in-person and online):
- All 1:1 training sessions (both online and in-person for those in the city of Seattle), are a minimum of 2 hours.
- All 1:1, in-person training sessions for those outside the city of Seattle, are a minimum of 4-6 hours, depending on distance.
- I cannot schedule last-minute (less than 48 hours in advance), or same day training sessions.
- Unless special arrangements have been made, I only provide training sessions Monday – Wednesday and Friday, between 9am – 5pm PST, and Saturday, between 10am – 2pm PST
- All cancellations must be made at least 24 hours prior to each training session or you will be charged for the full, scheduled training session.
- A travel free will be charged for each 1:1 training session outside the city of Seattle, WA. (Online training sessions are exempt.)
- Payment for all 1:1 in-person training sessions must be made immediately following the completion of each session.
- Payment for all online training sessions must be made prior to each session.
- A $35 fee will be charged for all checks returned for insufficient funds.
Gift Certificates:
- Gift certificate purchases, and unused portions, are non-refundable.
- Each gift certificate has a unique code that must be used when scheduling training session(s). Gift certificates may only be used once.
- Gift certificates are valid for a period of 90 days from the purchase date.
On-site Group Training:
- All on-site group trainings (2-10 people), are a minimum of 3 hours.
- Unless special arrangements have been made, I only provide on-site group training sessions Monday – Wednesday, and Friday, between 9am – 5pm PST.
- A 50% deposit for all on-site group training must be paid at least 10 full business days prior to the start date of the training. The remaining 50% is due at the completion of the training.
- A $35 fee will be charged for all checks returned for insufficient funds.
Online Classes & Seattle Labs:
- Unless noted, all online class sessions are real-time, and meet one time per week, for 2 hours.
- Payment for all individual online training sessions must be made prior to each session.
- Pre-payment for all online classes is required.
- A $35 fee will be charged for all checks returned for insufficient funds.
Online Classes & Seattle Lab Cancellation Policy:
- All online training and Seattle lab cancellations must be made at least 5 full business days prior to the scheduled lab date and/or scheduled start date of the online class, at which time, 95% of the class/lab fee will be refunded. The non-refundable 5% of the fee covers processing expenses.
- All online training and Seattle lab cancellations made with less than 5 full business days are non-refundable.
On-site Group Training Cancellation Policy:
- All on-site group training cancellations must be made at least 10 full business days prior to the scheduled training date, at which time, 95% of the client’s deposit will be refunded. The non-refundable 5% of the deposit covers processing and non-refundable travel expenses.
- For all on-site group training cancellations made with 5 – 9 full business days notice, the client will be invoiced for 50% of the training fees and all non-refundable travel expenses.
- For all on-site group training cancellations made with less than 5 full business days, the clients will be invoiced for 100% of the training fees and all non-refundable travel expenses.
On-site Group Training Rescheduling Policy:
- 10 full business days notice is required for all on-site training client rescheduling requests. All costs incurred for rescheduling the training will be at the client’s expense, including, but not limited to, airfare/railfare itinerary changes and accommodations changes. If rescheduling is requested by the client without the required notice, the cancellation policy is in effect.
If you have any questions regarding these policies, please contact me.